How We Rate Casinos
At Modello Makeup, we've developed a comprehensive methodology to evaluate and rate online casinos operating in Australia. Our ratings are designed to help Australian players make informed decisions when choosing a betting site. Below, we outline our key rating criteria in order of importance.
1. Licensing & Regulation
Licensing and regulatory compliance is our most critical assessment criterion. We prioritize casinos that hold valid licenses from recognized authorities, including:
- Malta Gaming Authority (MGA) - Provides robust player protection standards
- UK Gambling Commission (UKGC) - Enforces strict operational requirements
- Curaçao eGaming License - Offers legitimate authorization with established protocols
- Australian Local Licenses - Where applicable, licenses from state-based regulators
We verify all license claims and check their validity status before recommending any casino to our readers.
2. Game Selection & Software Providers
We evaluate the breadth and quality of gaming options available, including:
- Slot game variety and modern titles
- Live casino offerings (live dealers, table limits)
- Table games (blackjack, roulette, poker variants)
- Partnerships with reputable software providers (Microgaming, NetEnt, Pragmatic Play, etc.)
Casinos with diverse game libraries and partnerships with established providers receive higher ratings.
3. Bonus Terms & Wagering Requirements
We carefully examine promotional offers and their conditions:
- Transparency of bonus T&Cs
- Wagering requirement ratios (lower is better)
- Maximum cashout restrictions
- Time limits for completing bonuses
- Game contributions to wagering requirements
Fair, clearly disclosed bonus terms with reasonable conditions are rewarded with higher scores.
4. Payment Methods & Withdrawal Speed
We assess the casino's banking options and efficiency:
- Cryptocurrency payment acceptance (Bitcoin, Ethereum)
- E-wallet options (PayPal, Skrill, Neteller)
- Bank transfer availability
- Withdrawal processing times (24-48 hours is excellent)
- Deposit and withdrawal fees
- Transaction limits and security protocols
Fast, flexible payment options with minimal fees earn higher ratings.
5. Customer Support
We evaluate the quality and accessibility of customer service:
- 24/7 live chat availability
- Email support responsiveness (target: under 24 hours)
- Phone support availability
- Knowledge base and FAQ resources
- Support staff professionalism and problem resolution
Casinos offering multiple support channels with quick response times receive higher ratings.
6. Mobile Experience
We test and rate the mobile-friendly features:
- Responsive website design
- Dedicated mobile apps (iOS and Android)
- Game performance on mobile devices
- Navigation and user interface quality
- Mobile-exclusive features or bonuses
Seamless mobile experiences with optimized apps score higher in our ratings.
7. Responsible Gaming Tools
Player protection and responsible gambling features are essential:
- Deposit limits (daily, weekly, monthly)
- Self-exclusion options
- Cooling-off periods
- Reality checks and session time limits
- Links to support organizations (Gambling Help Services, Gambler's Anonymous)
- Account closure options
Comprehensive responsible gaming features demonstrate commitment to player welfare and are highly valued in our assessments.
8. Our Rating Scale
We use a 10-point scale to provide clear, standardized ratings across all reviewed casinos:
- 9-10: Excellent - Highly recommended. Meets all criteria with distinction.
- 8-8.9: Very Good - Recommended. Minor areas for improvement.
- 7-7.9: Good - Acceptable option. Some notable strengths and weaknesses.
- 6-6.9: Fair - Proceed with caution. Significant areas need improvement.
- 5-5.9: Below Average - Consider alternatives. Multiple concerns identified.
- Below 5: Poor - Not recommended. Serious issues with licensing, security, or fairness.
Each rating is calculated by weighting the seven criteria above, with Licensing & Regulation carrying the most influence. Our scores are updated regularly to reflect any changes in casino operations, new features, or emerging concerns.